Why Salesforce Admins Drink

March 31, 2011 michaelforce Comedy, Community 0

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Often times on twitter (or in person when I actually leave the house) I like to talk to other admins and developers and exchange stories of some of the funny things we encounter when working with our salesforce end users. Perhaps this blog could also be called “Salesforce Users Say the Darndest Things”… but I saw @paulmyoung_net, @sfdc_nerd, and @mikegerholdt using the tag #whysfdcadminsdrink and I thought it was funny… so I stole it when they weren’t looking.

Ok, so here’s how it works… I’m going to post a couple of my favorites here to get us started, and then I need YOU to comment and add yours. Maybe a quote from an end-user, a story, a mishap, a common mistake, whatever!

    • You ask a user to grant login access, give them directions how to do so, and they ignore your directions and respond with their username and password.
    • User: “I’m on the Account Tab… these are not my Accounts.”
    • Me: “Those are ‘Recent Accounts’… to see your Accounts hit the ‘go’ button.”

Ok… your turn… make us laugh…

[following comments preserved here were posted on the original michaelforce.org site]
@michaelforce
3/31/2011 5:19 PM		 New Comedy Post:  … Post your stories here!!  @
@_siddhesh
3/31/2011 5:27 PM		 The user says he could not login to the system and there is no record of failed login also. Won’t accept laziness. 
@SFDCMatt
3/31/2011 5:37 PM		 From user: “There were 30 contacts in this account. Here is one I left in there. Any idea where these came from?” ? 
Paul Young
3/31/2011 5:42 PM		 “What’s the URL for salesforce.com?” #whysfdcadminsdrink
@sfdc_nerd
3/31/2011 6:10 PM		 Literally *just* came to my inbox – “please provide the url, login and password. Thanks.” 
@GeraldineGray
4/1/2011 4:06 PM		  “What’s this this blue bar?” “That’s your scroll bar” Where’d it come from?” (Oh, Lord please help me now.)
@MikeGerholdt
4/1/2011 4:09 PM		  User: “I need to create a Contact in Salesforce do I just click on ‘Create new View’?” 
@MikeGerholdt
4/1/2011 4:13 PM		 I got a new computer yesterday, could you make sure  is installed on it? 
@MikeGerholdt
4/1/2011 4:26 PM		 “I can’t access Salesforce in my building so I going to move. Can you check & see if its enabled in another building?” 
@MikeGerholdt
4/1/2011 4:36 PM		 U: “I’m clicking on reports and I don’t think Salesforce is giving us the info we need.” ME: What are you looking for? U: “I don’t know.”
@remjones
4/1/2011 4:47 PM		 10th time. U:”Do u have more info on the lead u sent me?” Me:”No, it is an automated process, I didn’t “Send” it to u” #whysfdcadminsdrink
@sfdc_nerd
4/1/2011 4:54 PM		 “You said I could get to salesforce.com from anywhere, but I cant now” “Are you connected to the internet?” “No, why?” 
@michaelforce
4/1/2011 5:18 PM		 I have a lot of users bookmark the link in the password email “Every time I login it asks me to set a new password” 
@eliz_beth
4/1/2011 5:35 PM		 User: I don’t want to follow anyone in Salesforce and I do NOT want anyone to follow me! 
@cdotfrias
4/1/2011 9:12 PM		 User: how do i add line items me: click add line items 
@MikeGerholdt
4/4/2011 2:35 PM		  This is a new one to me– “Can I blog on Salesforce?” 
@_siddhesh
4/4/2011 5:14 PM		 Computers can do all the things, why doesn’t you put animation in report? WTF 😛 
@saasigrl
4/8/2011 2:06 AM		  “Thanks for eliminating the need for manual work arounds, now can you put them back in but automate them?”
@carlosdotf
4/18/2011 9:07 PM		  “f the Salesforce building in Canada explodes tomorrow I want to have this pdf in my computer” 
@SFDCMatt
5/4/2011 9:32 PM		  “Can you put that Excel Connector thing on my computer so I can make these updates?” 
@frasuy
5/4/2011 10:53 PM		  When using the Current Fiscal Year reporting filter…”Is that the FY of the customer (account record) or our company?”
@dschach
5/5/2011 12:50 AM		 “My MacBook Air has no DVD drive. Can I put Salesforce on a USB stick to install it?” 
@joannc
5/5/2011 3:00 AM		 I updated the close date on my oppty, why does the reminder keep popping up? 
@joannc
5/5/2011 3:02 AM		 Why does the acct show on my leads tab but not my manager’s?  – seriously could do this all night
@joannc
5/5/2011 3:04 AM		 Why isn’t my closed won oppty showing on my dash? I refreshed my browser. Did u refresh the dash? How do I do that? 
@joannc
5/5/2011 3:06 AM		 Answer to stmt about slow internet connex in office & 15% productivity loss : why are u on the internet anyway? 
@imperialstout
5/5/2011 11:51 AM		 So these 51 tasks should take you what, an hour to do? 
@TweetsMcG
5/10/2011 12:33 AM		  user: clicked forgot password but can’t log in. Admin: you do not have an account
@SFDCMatt
5/10/2011 2:03 PM		 “Is there something you can install on my desktop where I can use Salesforce from there?” 
@SFDCMatt
5/10/2011 3:53 PM		 “How do I print off a list of my tasks from Salesforce each day?” 
@SFDCMatt
5/10/2011 6:23 PM		 Any  post that starts with “I just sent you an email, but…” 
@sfdc_nerd
5/11/2011 5:40 PM		 Some users know just enough “Can I get a custom report type made with the new fields you added?” 
@eliz_beth
5/11/2011 5:54 PM		  “I thought it would be easier in excel” after asking why they didn’t give it to me to add in SFDC
@eliz_beth
5/11/2011 5:56 PM		  u: What report can I print(!) off to impress the boss? m: he has access to all them u: so which one will surprise him?
Mike
5/20/2011 8:18 PM		 “Can I have a webform that populates a Google Doc that you could then import into Salesforce?” #whysfdcadminsdrink
UkGuyUSSky
5/21/2011 3:47 PM		 #whysfdcadminsdrink users who put their own name into the “Commission Split” user lookup field. So thats 50% for me and 50% for me.
Amber Deremiah
6/30/2011 3:51 AM		 Rep “Can you help me”? Me: “Sure, do you have a customer on hold” Rep”Yes. How do I edit this Dashboard?” Me: “…click edit…” Rep ” Okay. Now what?”
@forceworld
7/26/2011 8:46 PM		 This CRM system is great. Now, how can I print all of this so that I can take it with me on the road? 
@carlosdotf
7/29/2011 1:33 PM		 “how do I log in to Salesforce from a different computer?” 
@MrSteve_aWesome
7/29/2011 2:21 PM		  “Can you use this spreadsheet i had my reps fill out to update their Leads” 
@MrSteve_aWesome
7/29/2011 2:24 PM		 I told my telesales reps to just mass email all their leads instead of calling, how can they update the status of all their leads at once
@MrSteve_aWesome
7/29/2011 2:26 PM		  Mgr: “can you send me the x report data” me: “Here is the link access it real time” Mrg: “Thx can you send me the data”
@caitlinLstevens
9/30/2011 12:50 PM		  User-“I broke my salesforce, I can’t find my search bar.”
Aneske
1/12/2012 10:54 AM		 Ooooh no…Just had another user send me their login details after going through all the “Grant admin access” steps 🙁
@CherFeldman
9/12/2012 7:08 PM		  I think I told you this…but I once got…”what is the website for salesforce.com?”
Kerry
9/24/2012 7:33 PM		 My new fav #whysfdcadminsdrink: “Were you out at the Salesforce conference? I saw some good potential for us through the facebook stream but I forgot to check it out. Just wondering what your thoughts are.”
@salesforceQueen
10/2/2012 7:49 PM		  m: Why is this DB not showing XYZ? m: You have to hit “Refresh”. u(after hitting browser refresh): Still don’t see it.
@liqmetal
10/9/2012 2:15 PM		  “I don’t want anyone following me on chatter.” 
@salesforceQueen
10/15/2012 11:33 PM		  u: Need a DB report to show 7. m: (looking at the data) this should be 7, not 4. U:but I only want it show 2 on the DB.
@salesforceQueen
10/15/2012 11:35 PM		 u: Need a DB report to show 7. m: (looking at the data) this should be 7, not 4. U:but I only want it show 7 on the DB.

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